Cancellation and Refund Policy

At GiftzMall, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, here’s how we can help:

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
  • To cancel, email us at support@giftzmall.com with your order ID.
  • Once shipped, cancellations are not possible.

2. Return Policy

  • Returns are accepted only for damaged, defective, or incorrect items.
  • You must notify us within 48 hours of delivery with clear photos of the issue.
  • Items must be unused and in original packaging for return to be approved.

3. Refund Process

  • Refunds will be processed to the original payment method within 7–10 business days after return approval.
  • In some cases, we may offer a replacement or store credit instead of a refund.

4. Non-Refundable Items

  • Personalized or customized products are non-refundable unless damaged.
  • Gift cards or digital purchases are non-refundable.

5. Contact Us

For any concerns related to cancellations or refunds, please email us at support@giftzmall.com. We’re here to help!